Casino Ace Terms and Conditions — Know Before You Play

To open an account at Casino Ace, you must provide accurate and complete information — including your full name, date of birth, a valid mobile number, and an email address. Registering with false or incorrect details is prohibited and may result in account closure at any time.

Each person may only hold one account. If two members of the same household wish to register separately, they must each use a different mobile number, a different payment method, and a different device — and must notify support in advance.

Account Verification (KYC)

All members must complete the KYC (Know Your Customer) process before making a withdrawal. This requires submitting a photo of your national ID or passport along with a selfie. Verification is typically completed within 24 to 48 hours.

• National ID card or passport (photos of both sides)
• Clear, fully visible images are required
• Your name and date of birth must match your registration details
• Bank statements or utility bills may be requested if needed

Casino Ace strictly enforces an 18+ policy. No one under the age of 18 may register an account or play any games. If an age verification issue arises, any deposits or winnings may be temporarily withheld pending review.

If a minor registers an account using false information, all funds in that account will be forfeited and all gaming activity will be considered void. Casino Ace makes no exceptions in such cases.

The minimum deposit at Casino Ace is ৳200. Accepted deposit methods include bKash, Nagad, Rocket, and select bank transfers. Visa and Mastercard cards are also accepted.

Important Information About Deposits

• Deposits are generally credited to your account within 2 to 10 minutes
• Casino Ace does not charge any fees on deposits
• Payment providers may charge their own fees — this is outside Casino Ace's control
• Before depositing, always verify that you are sending funds to the correct account.
• Third-party payments are not accepted — please use a payment method registered in your own name

If your deposit takes longer than 30 minutes to reflect, please contact support with a screenshot of your payment. Casino Ace resolves every delayed deposit promptly.

Withdrawals from Casino Ace require a fully verified account (KYC completed). The minimum withdrawal amount is ৳500.

Withdrawal Processing Time

• Standard members: within 2 to 24 hours
• Silver VIP: within 1 to 12 hours
• Gold VIP: within 3 to 6 hours
• Platinum VIP: within 1 to 3 hours
• Diamond VIP: instant (usually within 30 minutes)

Your first withdrawal, or any withdrawal exceeding ৳50,000, may require additional verification. In such cases, processing can take up to 48 hours.

Casino Ace offers a range of bonuses — welcome bonuses, deposit bonuses, cashback, free spins, and more. Each bonus comes with its own terms, which are clearly stated on the relevant offer page.

General Bonus Rules

• Specific wagering requirements must be met before bonus funds can be withdrawn
• Bets with odds below 1.50 are generally not counted toward wagering requirements
• Bonuses must be used before they expire — typically within 7 to 30 days
• Any attempt to claim bonuses from multiple accounts on the same device or IP address will result in those bonuses being voided
• Casino Ace reserves the right to revoke any bonus at any time if misuse is detected

Winnings from free spins are generally subject to wagering requirements of ×20 to ×30. VIP cashback wagering ranges from ×1 to ×3, depending on your VIP tier. Diamond members' cashback sometimes carries zero wagering requirements.

All games on Casino Ace are powered by independently certified RNG (Random Number Generator) systems. Game outcomes are never predetermined, and Casino Ace has no ability to influence results.

• The RTP (Return to Player) for each game is listed on that game's information page
• Odds displayed in Sports Betting are final — once a bet is confirmed, odds changes do not apply
• If a match is cancelled in any sport including cricket, the bet will be voided and the stake refunded
• If incorrect odds are displayed due to a technical error, Casino Ace reserves the right to void any bets placed at those odds
• In Live Casino games, the dealer's decision is final — any disputes must be reported to support immediately

The following activities are strictly prohibited on the Casino Ace platform. Engaging in any of them may result in permanent account closure and forfeiture of all balances.

• Creating or operating multiple accounts
• Attempting to pass KYC using a false identity or forged documents
• Bonus abuse — placing low-risk bets specifically to exploit bonus offers
• Chargeback fraud — depositing, playing, then filing a dispute with your payment provider
• Game manipulation using software or bots
• Money laundering or attempting to process funds from illegal sources
• Harassment or abusive behavior toward other members or staff

Casino Ace reserves the right to temporarily suspend any suspicious account pending investigation. The account balance is held intact during this period, and all privileges are fully restored if the member is cleared.

Members may close their account at any time by submitting a request to support. Please withdraw any remaining balance before proceeding with the closure.

Inactive Account Policy

An account is marked inactive after 12 consecutive months with no login or transaction activity. A minimum monthly maintenance fee may then be deducted. Once the balance reaches zero, the account is archived. Contact support to reactivate it.

Casino Ace believes gaming should be a source of entertainment, not a source of problems. That's why we actively promote responsible gaming and provide members with the following protective tools.

• Deposit Limit: Set daily, weekly, or monthly maximum deposit limits
• Loss Limit: Set a maximum loss limit for a defined time period
• Session Limit: Set a daily time limit on how long you play
• Cooling-Off: Temporary break from 1 day up to 6 weeks
• Self-Exclusion: Long-term break from 6 months up to 5 years

Requests to increase limits are subject to a 24-hour delay — this is intentional, to prevent impulsive decisions that could lead to overspending. Self-exclusion takes effect immediately and no exceptions are made during that period.

For any dispute with Casino Ace, contact support first. Most disputes are resolved within 48 hours. If support cannot resolve the matter, you have the right to escalate to Casino Ace's licensing authority.

In the event of a dispute over a bet or game outcome, Casino Ace's server logs serve as the definitive record. In uncertain cases, the game provider's logs are also reviewed.

Personal information provided during registration at Casino Ace is used solely for account management, payment processing, and legitimate regulatory purposes. We never sell your personal data to third parties.

For more details, visit our Privacy Policy Read as an integral part of these terms and conditions.

Casino Ace reserves the right to update these terms and conditions at any time. Registered users will be notified via email and in-app notification before any significant changes take effect. Continued use of the platform after changes constitutes acceptance of the updated terms.

If any part of these Terms is found to be invalid or unenforceable by a court or regulatory authority, the remaining provisions will continue in full force. The laws of Casino Ace's licensing jurisdiction govern the interpretation and application of these Terms.