Casino Ace Privacy Policy — Your Data, Your Rights

To operate the Casino Ace platform properly and provide you with the best experience, we need to collect certain information. We only collect what is strictly necessary.

Information collected directly from you

• Full name, date of birth, and gender (collected at registration)
• Valid mobile number and email address
• Residential Address (collected during KYC verification)
• National ID or passport details
• Mobile banking number or card details used for payments
• Content of communications with the support team

Automatically Collected Data

Some information is collected automatically while you use Casino Ace. This is primarily used to ensure the platform's security and performance.

• Device type, operating system, and browser information
• IP address and approximate location (up to city level)
• Platform access times and session duration
• Gaming activity — which games you played and how long you spent
• Complete transaction history — deposits, withdrawals, and bets

Every piece of data Casino Ace collects is used for a specific purpose only. We do not use your information beyond what it was collected for.

If Casino Ace intends to use your data for any new purpose, you will be informed in advance and your consent will be obtained where required.

Casino Ace never sells your data to third parties. However, certain information may be shared with trusted partners where necessary to deliver our services.

• Payment Providers: Relevant payment details are shared with bKash, Nagad, Rocket, and card processors to complete transactions. These providers follow their own privacy policies.
• Game Providers: Gaming data is shared with providers such as Pragmatic Play and Evolution to deliver games. They do not receive your personal identity information directly.
• KYC Verification Service: Regulated third parties may be used for identity verification. These service providers operate under applicable data protection regulations.
• Regulatory Authority: Casino Ace is legally obliged to provide necessary information if requested by a licensing authority or law enforcement agency.
• Fraud Prevention Services: Specialist service providers for anti-fraud and anti-money laundering screening may be engaged.

Cookies and similar technologies are used on the Casino Ace website and app. Cookies are small text files stored on your device.

Cookies can be deleted or blocked through your browser settings. However, disabling essential cookies may affect the platform's functionality.

Casino Ace does not retain any data longer than necessary. However, certain information must be kept for a defined period to meet legal and regulatory obligations.

Once the retention periods mentioned above have elapsed, Casino Ace securely deletes or fully anonymises your data so that you can no longer be identified.

Casino Ace upholds the highest industry standards to protect your data. Rather than a single layer of protection, a multi-layered defence system is in place.

• Transmission Encryption: Every piece of data transmitted from your browser or app to Casino Ace servers is protected with 256-bit TLS/SSL encryption — the same standard used in online banking.
• Storage Encryption: Sensitive data stored in our databases — including passwords and payment information — is kept encrypted. Passwords are never stored in plain text.
• Access Control: Casino Ace staff are granted access only to the data necessary for their specific role. All access is logged and reviewed on a regular basis.
• Two-Factor Authentication: You can enable two-factor authentication for account login. Any unusual login attempts will trigger automatic account protection.
• Regular Security Audits: Independent third parties regularly assess Casino Ace's security infrastructure. Any vulnerabilities identified are resolved promptly.
• Breach Response Plan: In the event of any data breach, Casino Ace will notify the relevant authorities and affected users within 72 hours.

As a Casino Ace user, you have several important rights over your own data. Contact support to exercise any of these rights.

Casino Ace responds to rights exercise requests within a maximum of 30 days. Complex requests may require an additional 30 days — you will be notified in advance if this applies. All requests are processed free of charge.

Casino Ace is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If a minor has created an account by providing a false age and this comes to our attention, the account will be immediately closed and all collected data will be deleted.

Notice to Parents: If you believe your child has created an account on Casino Ace, please contact us immediately at support@casinoace.best. We will resolve the matter promptly.

Casino Ace may update this Privacy Policy from time to time. The method of notification will vary depending on the nature of the changes.

• Minor changes: the updated date at the top of the page will be revised
• Major changes: notifications are sent to your registered email and via the app.
• For changes that affect your rights: you will be notified at least 30 days before they take effect

Continuing to use Casino Ace after any changes have been made constitutes your acceptance of the updated policy. If you do not agree with the new policy, you may close your account.

For any questions, complaints, or requests to exercise your rights regarding our Privacy Policy, please use the contact details below.

To exercise your data rights, please write to us from your registered email address and include your account username. This helps us verify that the request is coming from the right person.