These tools are always free — activate them anytime from your account settings
Set a daily, weekly, or monthly cap on how much you can deposit. Once the limit is in place, the system will automatically block any deposit that exceeds it.
Set a cap on how much you're willing to lose within a given period. Once you hit that limit, Casino Ace will not allow any further play for that day or week.
Set a time limit for how long you play each day or per session. Once the limit is reached, you'll be logged out automatically. You can always come back the next day.
Need a short break? Temporarily suspend your account for 1 day, 1 week, or 6 weeks. Once the period is up, your account will reactivate automatically.
If you need an extended break from gaming, you can set a self-exclusion period ranging from 6 months to 5 years. Any attempt to open a new account during this period will be automatically blocked.
If you'd rather not receive bonus or promotion notifications, you can turn them off anytime from your account settings. This helps take the pressure out of decision-making.
Please note: Reducing a limit takes effect immediately. Increasing one, however, requires a mandatory 24-hour waiting period. This is intentional — to prevent snap decisions made in the heat of the moment.
Using Casino Ace's responsible gaming tools is straightforward. Simply log in to your account and all tools are right there — no need to contact support.
Log in to the Casino Ace website or app using your username and password.
Click the profile icon in the top-right corner to open the "Account Settings" or "Responsible Gaming" menu.
Deposit limit, session limit, cooling-off, or self-exclusion — pick whichever suits your needs.
Enter the amount or time limit and confirm. Any reduction takes effect immediately.
A confirmation of the limit set will be sent via email and app notification. Keep it for your records.
If you run into any issues with the settings, contact live chat right away. The support team will set the limit on your behalf — no questions asked, no judgment.
If you're using gaming purely for entertainment, staying within your limits, and not feeling distressed when you lose — you're in a healthy place.
As part of responsible gaming, Casino Ace encourages users to regularly review their own behaviour. The signs below are signals worth taking seriously.
"Chasing losses" is the most common pattern associated with problem gaming. If you're on a losing streak, stop — and come back the next day with a clear head.
Using money meant for groceries, bills, or your family's needs on gaming is a serious warning sign. Always game with money that sits outside your essential budget.
If you feel the need to hide your gaming habits, that's a sign you already know something isn't right.
If not being able to game leaves you irritable, sleepless, or unable to focus — that's a sign of dependency.
If "just a little longer" keeps turning into hours, setting a session limit is the simplest fix.
Read through the questions below. If you answer "Yes" to more than three, please reach out to Casino Ace support.
If you answered "yes" to most of these questions, it's not a sign of failure — it's an opportunity to get help at the right time. Casino Ace's support team is here to help, without any judgement.
The first principle of responsible gaming at Casino Ace is this — gaming is a form of entertainment, not a way to earn money. Placing a bet on Casino Ace should be enjoyed the same way you'd enjoy watching a cricket match.
Slot games and casino games carry a house edge over the long run — always keep that in mind. That doesn't mean you can't win. But there's no strategy that guarantees consistent winnings. Wins happen, but they're never certain. So only play with money you can afford to lose without regret.
Responsible gaming at Casino Ace holds particular relevance in the Bangladeshi context. In our family-centred society, any financial difficulty doesn't affect just one person — it impacts the entire household. That's why playing responsibly isn't only about yourself; it's about your family too.
Casino Ace encourages users to set a clear budget before they start gaming — ideally at the beginning of the month, when your head is clear and emotions aren't running high. Use Casino Ace's deposit limit feature to make sure not a single BDT beyond that budget goes toward gaming.
Keep one simple rule in mind: spend no more than 20% of your monthly entertainment budget on gaming. Use the rest on cinema, restaurants, or other hobbies. Let gaming be a part of your life, not all of it.
Set a rule for withdrawing your winnings. Say you win ৳500 — decide in advance how much of that ৳500 you'll put back into the game and how much you'll cash out. Withdrawals on Casino Ace are easy, so taking out your winnings is never a hassle.
Gaming addiction doesn't happen overnight. It develops gradually, and recognising it early makes it far easier to manage. Casino Ace's responsible gaming tools are most effective at exactly that early stage.
The most common pattern is thinking "just a little more and I'll win it all back." Psychologists call this chasing losses. Placing more bets after a loss almost always leads to even greater losses. As part of responsible gaming, Casino Ace recommends taking a break after any losing streak.
Try a reality check: add up what you've spent on gaming over the past three months. What percentage of your monthly income is that? If it's over 10% and you're finding it hard to cut back, use Casino Ace's limit tools now.
Casino Ace is strictly an 18+ platform, enforced through mandatory KYC verification. That said, awareness at home matters too — especially for households with teenage children.
Log out of your Casino Ace account on your own device when you're not using it. Never share your password. Use parental control software on devices accessible to teenagers.
If a family member is concerned that a loved one's gaming habits are becoming problematic, they can reach out to Casino Ace support directly. The support team will handle the matter with complete confidentiality and provide appropriate guidance.
In Bangladeshi society, admitting to a problem can feel uncomfortable. Casino Ace wants to be clear — reaching out for help with gaming is not a sign of weakness. It's a sign of making the right call.
Casino Ace's support team is fully trained and maintains complete confidentiality. If you request self-exclusion, you won't be asked any questions or put under any pressure. Your account will be closed immediately.
Remember — taking a break from Casino Ace doesn't mean losing everything. Your balance and VIP points are all kept safe. Come back with a clear head after your break and everything will be right where you left it. Casino Ace wants you to be a happy, long-term member — not someone who loses it all in a single night.
KYC verification is mandatory for every account. If a user is identified as under 18, the account will be closed immediately.
Casino Ace never encourages users to bet more or increase their limits.
Self-exclusion takes effect immediately and no questions will be asked. Your balance remains completely intact during the break.
The house edge and RTP for every game are publicly disclosed — so you can always make informed decisions.
Join Casino Ace's community of 500,000 members with all responsible gaming tools right at your fingertips. Let gaming be a source of joy, not a burden.
What Registration Means Terms & Conditions and Privacy Policy Agreed. 18+ only.